SOP Manager FP

SOP Manager Finished Products

As SOP Manager for Finished Products you will be responsible for leading the SOP team and a part of the daily operations to achieve business objectives.

The team serves as the primary point of contact for independent international sales companies and importers, handling customer inquiries. This role combines leadership and coaching with a strong focus on developing, harmonizing, and continuously improving processes.

WHAT YOU’LL BE DOING

• Responsible for the daily SOP operations and business goals
• Management and development of the SOP team
• Improve and maintain the processes and systems required for daily operations
• Active participant in the Customer Service management team and the development of Global BA Laundry Customer Service
• Lead and coach SOP team to ensure smooth daily operations
• Oversee order entry and delivery alignment
• Standardize processes to boost quality, productivity, and customer satisfaction
• Maintain SOP documentation and ensure compliance with OTC master data
• Manage relationships with customers, factories, and stakeholders
• Support Customer Service Manager and global customer needs
• Distribute workload and secure team backup solutions
• Monitor backlog, expedite orders, and coordinate capacity checks
• Provide KPI reports and operational insights
• Handle HR activities: performance reviews, goal setting, recruitment, onboarding/offboarding

WHAT’S NEEDED FOR YOU TO THRIVE

• University degree within Logistics/Transportation/Supply chain management or equivalent
• Solid knowledge of MS office, especially MS Excel
• Fluent in written and spoken Swedish and English
• 3-5 years of relevant experience
• Knowledge of order, purchasing, transportation & logistic processes
• Excellent communication skills