Critical Environment Technician

Overview

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters operational. This includes coordinating with suppliers and vendors, working closely with management to address operational, risk, and safety situations, mentoring other CE Technicians, and maintaining a hands‑on understanding of critical environment equipment. You will perform various types of maintenance, respond to onsite incidents in coordination with other critical facilities professionals, and use telemetry and other platforms to monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you play a key role in delivering the core infrastructure and foundational technologies that support Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is committed to the personal and professional development of its employees and offers training and opportunities such as Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications.

Our infrastructure includes a global portfolio of more than 200 datacenters across 32 countries, supporting millions of servers. This foundation is built and managed by subject matter experts who deliver services to more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and operational optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet changing business demands as a world‑class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We operate with a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our culture is built on respect, integrity, and accountability, fostering an inclusive environment where everyone can thrive at work and beyond.

Responsibilities

• Serve as an operations specialist in a major area of critical environment operations (e.g., electrical, mechanical, controls, generators), performing advanced tasks independently.
• Inspect and supervise critical environment equipment, buildings, and grounds to identify unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management systems (CMMS) to track equipment assets and complete maintenance work orders.
• Safely respond to and lead onsite incident response efforts for abnormal conditions impacting operations, coordinating corrective repairs without supervision.
• Develop, enhance, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to CE operations and incidents.
• Perform planned, predictive, and corrective maintenance and repairs in accordance with approved MOPs and SOPs, escalating issues when appropriate.
• Demonstrate hands‑on expertise in troubleshooting equipment, systems, subsystems, and components within trained disciplines.
• Provide guidance and consultation to junior colleagues during troubleshooting and issue resolution.
• Understand, follow, and ensure compliance with safety, security, environmental health and safety (EH&S), and business process requirements, including job hazard assessments (JHAs) and toolbox talks.
• Embody Microsoft’s culture and values.

Qualifications

Required Qualifications

• High School Diploma, GED, or equivalent and relevant experience in mission‑critical services or applied learning environments (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical or manufacturing facilities), or equivalent experience.
• Relevant experience in a specialized field (e.g., mechanical, electrical, or controls).
• Ability to work shifts, including non‑standard hours such as evenings, nights, weekends, and holidays.

Background Check Requirements

• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Successful completion of the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• High School Diploma, GED, or equivalent and extensive experience in mission‑critical services environments, or
• Associate’s Degree or technical trade certification (e.g., military, trade school) or higher‑level education and relevant mission‑critical services experience, or
• Equivalent experience.

This position will be open for a minimum of five days, with applications accepted on an ongoing basis until the role is filled.