Senior Digital Services & Channels Manager – 14485

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Digital Services & Channels Manager to join our dynamic team.

What you will work on:

• Develop and execute a comprehensive digital channels strategy aligned with overall business objectives
• Identify emerging trends, new opportunities, and enhancements that elevate the digital customer experience
• Oversee the development, performance, and continuous optimization of the customer portal and other digital channels
• Implement initiatives that increase customer engagement, satisfaction, adoption, and usage of digital services
• Collaborate closely with UX/UI teams to improve user experience through insights, prototypes, and customer feedback
• Conduct user research and feedback sessions to identify pain points and implement improvement actions
• Utilize analytics tools to track behavior, monitor KPIs, and generate actionable insights for channel optimisation
• Drive data-driven decision making to enhance customer value, service performance, and revenue growth
• Work cross-functionally with business development, sales, and technology teams to support digital service strategy
• Ensure digital platforms deliver a seamless, intuitive, and value-adding experience for customers
• Contribute to continuous improvements that strengthen the commercial impact of digital services
• Represent the digital channels function as a trusted advisor with strong business acumen and credibility

What you bring:

• Minimum 12 years of experience, preferably within digital services, business development, or digital channel management
• Strong strategic and commercial mindset with the ability to translate business goals into digital outcomes
• Proven track record in leveraging data and analytics to develop value-adding digital services
• Experience with service sales, software-based business models, and customer-centric digital solutions
• Excellent communication, collaboration, and relationship-building abilities across diverse teams
• Ability to lead with integrity, build trust, and work in flexible team constellations
• Strong customer focus with a holistic approach to digital engagement and service adoption
• Passion for technology, digital innovation, and enabling customer value through digital platforms
• Fluent communication skills in English, both written and spoken